Remedy Developer at Apex Systems, Inc. in Chantilly, VA

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Remedy Developer

Job Description

CACI is currently looking for outstanding IT candidates to join our TSA IT Management, Performance Analysis, and Collaborative Technologies (IMPACT) team in the National Capital Region (NCR) and throughout the United States. CACI will provide a variety of IT services through IMPACT including cyber security, identity and access management, risk management, cloud integration and engineering, field support services, service desk, application deployment and optimization, and operations center support services. CACI will support TSA in both classified and unclassified IT operational environments increasing availability and security for a variety of applications and systems. IMPACT services will integrate with the broader DHS mission and enhance existing Department-wide IT capabilities.

What You Will Get to Do:

The Remedy Developer will support BMC Remedy 9.1 ITSM suite applications. The candidate will participate in the design and implementation of various BMC Remedy ITSM Suite products including Service Level Agreements (SLM), Configuration management (CMDB), knowledge management, and self-service capabilities. In addition, the developer will participate in the integration of the BMC Remedy Action Request System with other GOTS and COTS application.

  • Develop and integrate Remedy improvements and feature additions utilizing feedback from leadership and infrastructure teams including self-service and capability automations
  • Perform BMC Remedy ARS COTS customization development and database development
  • Design and develop Remedy ARS software for a multi-tiered user support application supporting Service Desk and Data Center operations
  • Perform change assessments including the development and implementation of change control board documentation as well as attend and defend change request to Government Configuration Change Boards (CCBs)
  • Deliver ongoing improvement opportunities with processes, standards, and policies
  • Work as a team player, learning form others as well as mentoring
  • Responsible to operations and maintenance of out of the box Remedy Applications

More About the Role:

Candidate will be responsible for researching, designing, developing and/or modifying BMC Remedy ITSM Suite and BMC Remedy Action Request System.

  • Presents ideas for system improvements
  • Conducts impact analysis for software changes
  • Produces detailed specifications and requirements design documents
  • Works closely with other Remedy developers to understand and implement functional requirements
  • Conducts unit tests and documents findings
  • Supports formal testing in controlled environment before code is promoted to production
  • Adheres to program configuration change control standards. Provides input into training manuals for users
  • Extends applications by using applicable application tools
  • Maintains knowledge of feature and technical changes in the tool
  • Interfaces with users to better understand and use the tools according to documented processes

Youll Bring these Qualifications:

  • Experience working with BMC Remedy version 8 & 9
  • Ability to obtain a DOD Security Clearance
  • Ability to obtain a DHS TSA Entrance on Duty (EOD)
  • BA/BS or equivalent experience and minimum 5 years of related work experience serving as a Remedy Developer and Administrator

These Qualifications Would be Nice to Have:

  • Experience with the Implementation of Atrium Configuration Management Database (CMDB)
  • Experience with BMC Service Request management
  • Relevant DHS focused experience
  • Current DHS TSA EOD
  • ITIL v3 or Intermediate
  • Remedy Certifications

EEO Employer

Apex is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or 844-463-6178.

VEVRAA Federal Contractor
We request Priority Protected Veteran & Disabled Referrals for all of our locations within the state.
We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. The EEO is the Law poster is available here.

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