Manager, Patient Services at Vertex in Boston, MA

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Job Description:

Vertex is at the forefront of cutting edge scientific research with three transformative medicines on the market, and we are continuing to build out our Patient Services team (Guidance and Patient Support team (GPS)). Our GPS team is the face of Vertex to patients with Cystic Fibrosis who are prescribed our medicines - ensuring they can access their therapy, providing educational resources, and helping them stay on track with their treatment plan. We are currently growing our 10 person team of District Managers and looking to hire several managers to complete our team.

The District Manager of Patient Services (level flexible, dependent on experience) is a unique leadership opportunity. Leading a team of 8-10 Case Manager, you will provide day-to-day oversight for one of our case management geographic districts. You will lead all aspects of the district's day-to-day activities - accountable for team mentoring and talent development, results and performance, and planning and continuous improvement. You will report to the Director of Case Management. This role, like our entire GPS team, is based in Boston.

Role Expectations:

  • Lead a team of case managers to deliver exceptional results for enrolled cystic fibrosis patients
  • Establish clear district plans, metrics and goals; inspire the team to achieve them
  • Continuously coach team through in depth coaching sessions, one-on-ones, team meetings, etc
  • Provide frontline support to case managers, providing guidance and making operational decisions
  • Develop and deliver training and serve as an expert resource
  • Recruit, retain, and develop team members
  • Support a culture of continuous improvement across case management
  • Represent Patient Services through communicating the value of our program internally and externally
  • Partner with field teams to coordinate at the regional level and travel as appropriate to support district priorities
  • Serve as a role model in compliance by acting in full compliance and maintaining patient privacy
  • Provide regular insight on the evolution of our model, operational effectiveness, and the customer experience
  • Partner with cross functional partners to continuously improve the team and ensure execution of initiatives


  • Bachelor's Degree
  • Five or more years work experience in healthcare/pharmaceuticals
  • Expertise in patient services, patient education, market access
  • Demonstrated ability to motivate and coach a team
Preferred Qualifications:
  • Ability to work in a dynamic, evolving environment
  • Excellent communication skills, ability to inspire a team towards clear goals
  • Patient-centric and customer service minded
  • Ability to work as a teammate in diverse settings/situations, including leading a team, collaborating on a lateral team and partnering on cross functional teams
  • Appropriate judgment; consistency in decision-making
  • Expertise in product access and adherence
  • Attention to detail and committed follow-through with partners
  • Spirit of continuous improvement and forward thinking

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