Customer Success Advocate at Vaco in Birmingham, AL

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Job Description
Customer Success Advocate

Our client is a top-notch and highly sought after Birmingham-based corporation. The position is being added due to growth and will be an integral part of the Client Success team and has the potential for growth within the company.


Daily Responsibilities:

  • Develop and maintain strong relationships with all customers, via the web, phone, and email simultaneously
  • Communicating information both verbally and written in a professional and courteous manner, ensuring customer satisfaction at all times
  • Continually update customer account profiles (including contact information, contract status, pricing levels, calls, sales and evaluation histories)
  • Contribute where needed to help the team accomplish tasks as needed

Requirements:

  • A Bachelor's degree from a 4-year, accredited institution, preferred
  • Strong knowledge of Microsoft Word, Excel, and Outlook
  • Superior written and verbal communication skills
  • Ability to adapt to diverse situations with a sense of urgency
  • Proven time management skills in handling multiple priorities and meeting deadline
  • There are multiple shift options with the earliest being 7 AM - 4 PM and latest from 10 AM - 8 PM, as well as a rotating Saturday schedule (9 AM - 2 PM). *Candidates must be available to work all the shift options, as scheduling is not set until after training.

ONLY CANDIDATES WITH REQUIRED EXPERIENCE WILL BE CONSIDERED.
DUE TO THE HIGH VOLUME OF RESUMES PLEASE NOTE YOU DO NOT NEED TO APPLY IF YOU HAVE RECENTLY SUBMITTED TO ANOTHER VACO POSTING. YOUR QUALIFICATIONS WILL BE CONSIDERED FOR ALL OPEN VACO OPPORTUNITIES.
Your resume will never be submitted to a client company without your prior knowledge and consent to do so.
We are shaping the future here at Vaco! If you would like to join Apply below.
Do you know someone who is the right fit? Call today and learn more about the Vaco referral program.

Connect with Vaco online!
Twitter: @VacoBHAM
Facebook: http://www.facebook.com/vacobirmingham

#ATR

AL.com. Keywords: Customer Success Representative, Location: Birmingham, AL - 35242

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