Customer Service and Support Representative at Atlas Air, Inc in Purchase, NY

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Job ID: 2019-3091
# of Openings: 1
Category: System Operations
City: Purchase
State: NY
Company: Atlas Air, Inc


Responsible for maintaining the customer relationship and product satisfaction while handling interference between Sales/Marketing and the Operations groups from post-sale to mission complete.


  • Central post-sale POC for all charter and scheduled customers
  • Handle interference between System Operations and Sales and Marketing
  • Facilitate investigation process for customer operational inquiries and complaints
  • Prepare official company letters of response to customers
  • Address billing, contract, block hour and fuel reconciliation disputes
  • Help coordinate set-up activities for cargo and passenger charters
  • Monitor post-flight activities for customers
  • Coordinate completion of Charter Checklists
  • Manage and Issue Charter Alert Messages (CAM's)
  • Maintain Central Data Repository of prior Operating Experience (Historical Data)
  • Track progress on open cargo or baggage claims
  • Develop and maintain effective interdepartmental communication practices within the GCC
  • Assist department leadership as required
  • Work closely with customer management, Sales and Ops to help ensure mutual operational reliability


  • Minimum five years aviation experience preferably in Operations and/or Sales and Marketing
  • Possess strong analytical, interpersonal, administrative and communications skills
  • Ability to work nights, weekends and holidays for 24/7 shift coverage
  • Possess strong geographical knowledge
  • Ability to handle multiple tasks in a fast paced, time sensitive environment
  • Team player that works well with others to accomplish a common goal
  • Solid computer skills with proficiency in Excel, Word and PowerPoint

The Company is an Equal Opportunity Employer. It is our policy to afford equal employment opportunity to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, citizenship, place of birth, age, disability, protected veteran status, gender identity or any other characteristic or status protected by applicable in accordance with federal, state and local laws.

If you'd like more information about your EEO rights as an applicant under the law, please download the available EEO is the Law document at

To view our Pay Transparency Statement, please click here: Pay Transparency Statement

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