Accounts Payable CSR at Kforce Inc. in Metairie, LA

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Description

RESPONSIBILITIES:

Kforce has a client in search of an Accounts Payable Customer Service Representative in Metairie, Louisiana (LA). Summary: This company is seeking an Accounts Payable/Customer Service Representative to interact with internal and external customers via phone and email to provide them with information regarding invoice and payment status. The Accounts Payable/Customer Service Representative will handle and resolve customer complaints, reconcile high volume statements, conduct extensive research in system and coding vendor refund checks. A typical Accounts Payable/Customer Service Representative is responsible for determining the vendors issue, offer possible solutions and providing follow-up as needed. Job Responsibilities:
  • Research vendor payment status in system, provide details of payment or request open invoices to be submitted for processing
  • Refer unresolved customer grievances to Supervisor or Manager for further investigation
  • Keep records of customer interactions, inquiries, complaints, and comments, as well as actions taken
  • Developing, maintaining and demonstrating a basic knowledge of current company policies and maintaining friendly interactions when handling customer requests


REQUIRED SKILLS:

  • High School diploma or GED
  • 1-2 years of Accounts Payable experience required
  • Verbal and written communication skills, attention to detail, Accounts Payable/Customer Service skills and interpersonal skills
  • Ability to work independently and manage one's time
  • Ability to accurately document and record customer/client information
  • Previous experience with computer applications, such as MS Outlook or data entry software
  • SAP experience is a plus
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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