Technical Account Manager

As the Technical Account Manager (TAM), you will provide technical support to development teams throughout the lifecycle of their projects, establishing and maintaining relationships and ensuring developer efficacy in delivering their REAL System software applications and project assignments. 
The TAM serves as a technical interface between external development partners, platform technology providers, and the internal REAL System team, with a primary focus of ensuring partners are technically supported and projects are launched on time with REAL System product quality.  You will work cross functionally and obtain experience working with a broad set of technical and non-technical teams both internally and externally.  In this position, you will be expected to learn and develop their personal and technical skillsets to best suit the needs of the company and our developer partners, allowing room for personal growth and development.
What You'll Work On

• You will work on the following:

Technical Partner Development Team Management

• Establish, manage, and maintain technical strategic relationships with developers to deliver applications and services for new health indications on the REAL System platform  
• Manage and communicate technical requirements, issues, information, and expectations for delivery across external clients, partners, and internal customers throughout the product lifecycle, from early identification, program definition, all the way through commercialization 

Real System Team Technical Liaison

• Serve as the primary technical liaison between development partners, the Partner Development Team, platform technology providers, and key stakeholders on the REAL System team   
• Be the point of contact for technical   questions and issues at all stages of the product development lifecycle, ensuring timely and accurate responses to support development partners  
• Communicate updates regularly to development partners on technical changes and their impact on production requirements and schedules 
• Drive alignment between development partners and platform stakeholders for patient-driven virtual reality healthcare experiences  

Documentation and Process Improvement

• Capture and document key learnings from iterative feedback loops between development partners and the REAL System team    
• Support the creation of a scalable process of technical engagement between external development partners and the REAL System team
• Synthesize and prioritize evolving technical feedback from internal and external development teams to identify platform problems and improvements and deliver platform cohesion for continued development of the REAL System platform 

Platform Requirement Definition and Improvement  

• Work with development and product teams to identify, clarify and define complex technical and business requirements; specifically be able to discern core functionality requirements 
• Work with technical design teams to refine technical functional solutions based on features, architecture and constraints of relevant platforms 
• Perform analyses of solution options, research alternative solutions and deliver proposals with recommendations to key stakeholders 

What You Bring

• Experience writing code for a system in production  
• Experience with current game engine pipelines and technology stacks, including Unreal and Unity
• Experience with current Virtual Reality headset technologies (Oculus Rift S, HTC Vive, etc.)
• Ability to clearly articulate technical issues to both technical and non-technical audiences and to explain the impact in business terms
• Demonstrated ability to identify key customer stakeholders and engage and build relationships without direct supervision
• Experience in technical troubleshooting and comfortable interfacing with technical teams
• Product generalist who is energized by the challenge of solving difficult user related problems
• Willingness to travel 10% to 40%, subject to fluctuation based on product launches and events
• Bachelor's degree in engineering, CS, math or related field with and 2 plus years of related experience, or an equivalent combination of education and experience.

What We Offer

• A collaborative teamwork environment where learning and growth are constant.
• The opportunity to be at the forefront of technology that is revolutionizing the treatment of some of the world's most devastating diseases.
• A generous benefits package that includes medical, dental, vision, and life insurance; a 401(k) match; and an Employee Stock Purchase Plan.

Penumbra, Inc., headquartered in Alameda, California, is a global healthcare company focused on innovative therapies.  Penumbra designs, develops, manufactures and markets novel products and has a broad portfolio that addresses challenging medical conditions in markets with significant unmet need.  Penumbra sells its products to hospitals and healthcare providers primarily through its direct sales organization in the United States, most of Europe, Canada and Australia, and through distributors in select international markets. The Penumbra logo is a trademark of Penumbra, Inc. 
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
If you reside in the State of California, please also refer to Penumbra's Privacy Notice for California Residents.PDN-917d1c46-1549-4427-b92f-dd3b9c9405ff