Administrative Support Manager

Morgan, Lewis & Bockius LLP, one of the world’s leading global law firms with more than 4,000 lawyers and staff in 31 offices is seeking an Administrative Support Manager for our San Francisco office. Reporting to the Director of Administration, this position is responsible for providing lawyers, clients, and other legal personnel with highly skilled, client-service focused support teams through the management of the administrative and reception staff and related functions in an efficient and cost-effective manner. 

In partnership with the Director of Administration and human resources, responsibilities include workflow management, resource allocation, training and development, performance management, employee relations, evaluation and compensation, and adherence to personnel policies and procedures for direct reports.

Candidates must have strong leadership, organizational, and problem-solving skills, and have a proactive approach and positive attitude. The ideal candidate must be a self-motivated, high-energy, and results-oriented individual who can establish trust and credibility quickly and be an effective team player. Experience in a mid-large size law firm is strongly preferred. 

High levels of discretion, responsiveness, and initiative are also needed. Flexibility with working hours, including nights and weekends, is required.  This role may also require occasional interoffice travel.

Key responsibilities of this position include:

• Develops and implements staffing plans; manages administrative support assignments

• Works with office management and practice group leaders to develop staffing configurations consistent with workflow and support requirements of practice group and office

• Maintains master administrative schedule; manages desk coverage and overflow requirements to ensure effective delivery of services and utilization of staff including coverage for after hours and weekend work, closings, off-site assistance for trial support and special projects

• Facilitates training and provides development opportunities

• Monitors administrative staff ratios; in partnership with Director of Administration, works to ensure compliance with firm’s ratio targets; prepares monthly ratio reports

• Works with practice group leaders on office logistics to provide the most effective support for lawyers while maximizing use of administrative staff

• Oversight and execution of team and office employee events

• Establishes/adheres to department budget; seeks opportunities to improve department efficiency and reduce expenses by streamlining operations.

• Organizes and conducts administrative seminars and general meetings

• Manages the annual administrative and reception staff evaluation and compensation process

Experience and Qualifications:

• Bachelor’s degree (B. A.) from a four-year college or university, and

• Seven (7) years of progressively responsible, directly related experience in a leadership role with at least three (3) years in a supervisory role or, equivalent combination of education and experience

• Prior secretarial or paralegal experience at a law firm preferred

• Strong interpersonal skills including demonstrated ability to build effective relationships with a wide range of individuals with differing opinions and diverse personalities, including partners and other lawyers, executives, all levels of employees across the firm, clients, and vendors

• Ability to work comfortably in a matrix organization

• Strong client service orientation and dedication to high-quality work

• Demonstrated ability to handle confidential information appropriately

• Demonstrated ability to take initiative, anticipate needs, and exercise independent, sound judgment

• Proven ability to prioritize work, adapt to changes, and handle multiple projects simultaneously in an extremely fast-paced, constantly evolving environment

• Ability to define problems, collect data, establish facts, draw conclusions

• Proficiency is required in Microsoft Office and related add-ins, document management systems, Nuance, SharePoint, and InterAction

• Experience implementing skills-based and other developmental training programs is a plus

Qualified candidates must apply online by visiting our website at www.morganlewis.com and selecting “Careers.”

You must be fully vaccinated against COVID-19 by your hire date to be eligible for starting in the role. Proof of vaccination will be required. Morgan Lewis will provide reasonable accommodation(s) based on medical or religious grounds for qualified candidates.

Morgan, Lewis & Bockius LLP is committed to equal employment opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, veteran status, gender identity, genetic information, or any other characteristic protected by federal, state, or local law.

Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment qualified applicants with arrest and conviction records.

California Applicants: Pursuant to the California Consumer Privacy Act, the following link contains the Firm's California Consumer Privacy Act Privacy Notice for Candidates which explains the categories of personal information that we collect and the purposes for which we use such personal information. CCPA Privacy Notice for Candidates

Morgan Lewis & Bockius LLP is also an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

If you are interested in applying for employment with Morgan Lewis and need special assistance or an accommodation to use our website or to apply for a position, please call or email the following contacts:

• Professional Staff positions: Please call 888.534.5003 or email [email protected]
• Lawyer/Summer Associate positions: [email protected]

Determination on requests for reasonable accommodation are made on a case-by-case basis.